Happy office, happy patients! [video]
After ten years of practice, four here in San Francisco, I realize patients aren’t only drawn to the doctor. They’re also drawn to the office staff. In particular, a happy office staff. And a happy office staff can create happy patients. Happy patients are looking for a happy office One could argue the importance or […]
The Worst NY Times Op-ed Ever Written
I recently read this NY Times opinion piece and was left feeling, how did this make the cut?! Aside from not being clear about the point of the article, the conclusions are bizarre. I think I can sum up the article’s point in this one sentence: Paul Ryan (the speaker of the House of Representatives) […]
BuildMyBod Founder Speaking at THE Aesthetic Show 2017
Dr. Jonathan Kaplan, founder/CEO of BuildMyBod Health and Pacific Heights Plastic Surgery will be speaking twice this weekend at THE Aesthetic Show in Las Vegas. Two Practice Management Presentations at THE Aesthetic Show On Friday, he’ll give a 20-minute presentation on “How Snapchat transformed my practice in unexpected ways.” This topic will be helpful […]
Remove Online Reviews of Doctors
I was sent this petition on change.org and I thought it was worth passing along to our readers: Remove Online Reviews of Doctors “Doctors and other healthcare providers are reviewed on online review sites, similar to other businesses. We, however, are not like those other businesses. These online reviews are an open forum to the […]
How price transparency makes the doctor more sympathetic
If you’ve read this blog before, you know how we promote all of the benefits of price transparency. By allowing consumers to know the cost of healthcare before receiving non-emergent care, they can make better decisions. And since more consumers have high deductible health plans now, they’re shouldering more of the financial responsibility. But did […]
SESPRS: A family affair
The Southeastern Society of Plastic and Reconstructive Surgeons (SESPRS) just had their annual meeting. Aside from getting the opportunity to speak about price transparency in healthcare, my favorite topic, I learned something about the organization that was unexpected. What makes the SESPRS meeting unique? I understand that a plastic surgery meeting doesn’t hold much […]
Who knew? BuildMyBod is great for Yelp reviews!
Online reviews are tricky. They can as easily bolster your online reputation and well as crush it! Yelp reviews are particularly powerful, like it or not. While you will never satisfy every patient that comes in the door, there’s apparently one big patient satisfier. The Price Estimator from BuildMyBod Health. How BuildMyBod can help […]
When postop surgery patients answer your phone call
I love it when postop surgery patients answer my phone call. It’s officially 10 years in practice now and still, without fail, I call my outpatient surgery patients the night after their surgery. And it’s all because of how I was treated when I had surgery as a young tyke. Why you should call […]
Why listing healthcare prices as a menu is dumb AF
Do we have your attention now?! Whether it’s for cosmetic services or medically necessary procedures (before a deductible is met), knowing healthcare prices is important. Patients need to know their financial obligation and healthcare providers need to be sympathetic to their patient’s financial worries. So yes, providing healthcare prices is important, but listing them in the form […]
Prairie Spine joins the BuildMyBod Network
Prairie Spine of Peoria, IL is now part of the BuildMyBod network. That means you can check your out-of-pocket costs for procedures dealing with “spine health.” So not only does Prairie Spine offer the latest in back pain services, they also offer the latest in price transparent medicine. What does this mean for Prairie Spine and […]